Account deletion

How to delete your Lane account and profile data, from the app or without it.

From the app (immediate)

Open Lane, go to the menu, then Settings, and tap "Delete account". Deletion is immediate and permanent: your account and profile are removed from our systems.

If you no longer have access to the app

Contact us through the support details at the bottom of this page, stating the phone number or email you registered with. We verify the request comes from the account owner and confirm the deletion.

Driver account (Lane driver app)

Accounts for the Lane driver app cannot be created by drivers: they are opened and managed by the taxi or private-hire company you drive for, so the app has no delete button. To have yours deleted, contact us through the support details below stating the phone number you sign in with, or ask your company. We verify the request comes from the account holder and confirm the deletion.

What gets deleted

Your account, profile and linked personal data are permanently deleted. We only keep what the law requires us to retain, such as ride receipts for accounting purposes, no longer linked to an active profile.

How to reach us

For anything concerning this page, please use the contact details below.