Support

If something did not go the way it should have, the shortest route is to write to us. Here is what to do in the situations that come up most often.

I am on a ride and something is wrong

During the ride an emergency button is always visible in the app: use it if you feel unsafe. For anything that is not urgent, write to us once the ride is over: we pull up the details and call you back if needed.

I left something in the vehicle

Write to us with the day, time and route, or the ride number from your history: we trace the vehicle and contact the operator on your behalf.

The price does not add up

Send us the ride number from your history. We check the quote again and explain how it was calculated; if the mistake is ours, we put it right.

I want to delete my account

Write to us from the email address linked to the account. We will delete it, keeping only the data we are legally required to retain (accounting records, for example).

I represent an operator or a public body

Write to us: we will show you the platform and explain how working together would look, with no commitment.

How to reach us

For anything concerning this page, please use the contact details below.